Contact Red Casino
Get help fast — our support team is available 24/7 via live chat and email
Live Chat
Instant help from a real support agent. Available around the clock — including during PH daytime hours.
Open Live ChatEmail Support
For detailed queries, complaints, or document submission. Recommended for KYC and account verification.
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Browse hundreds of answers to common questions about accounts, payments, bonuses, and games — no waiting.
Visit Help CentreSupport Hours & Philippines Time
Red Casino's customer support operates 24 hours a day, 7 days a week. Below are the key support hours converted to Philippine Standard Time (PST, UTC+8) so you know exactly when to reach out.
What Can Support Help With?
🔑 Account Access
Forgotten password, locked account, two-factor authentication issues
💳 Deposits
Failed deposits, payment method issues, currency questions
🏦 Withdrawals
Withdrawal status, delays, document requests, payment method changes
🎁 Bonuses
Bonus not credited, free spins questions, promotion eligibility
🎮 Games
Game errors, disconnections, disputed rounds, RTP queries
🛡 Responsible Gaming
Setting limits, self-exclusion, cooling-off period, GamStop
📋 KYC Verification
Document submission, verification status, what documents are accepted
🔒 Account Security
Suspicious activity, changing email or password, security alerts
Tips for Faster Support
Have your account details ready
When contacting support, have your registered email address and username to hand. This helps agents locate your account quickly and speeds up resolution.
For withdrawal issues, include the transaction ID
Your withdrawal transaction ID can be found in the Payments section of your account. Including this in your message avoids back-and-forth delays.
KYC documents: send clear, unobstructed photos
When submitting verification documents, ensure all four corners of the document are visible, the photo is in focus, and all text is clearly legible. Blurry or cropped documents will be rejected and delay your withdrawal.
For game disputes, note the time and game
If you believe there was an error in a game round, note the exact time, game title, and your stake amount. This information is required for the support team to pull the server-side game log.
Complaints & Escalation
If you are unhappy with the resolution provided by Red Casino support, you have the right to escalate your complaint. Red Casino is committed to resolving all complaints fairly and within the timeframes set by the UKGC.
Step 1: Formal complaint to Red Casino
Submit your complaint in writing to [email protected]. Include your account details, a description of the issue, and any evidence. Red Casino will acknowledge within 2 business days and aim to resolve within 8 weeks.
Step 2: IBAS — Independent Betting Adjudication Service
If Red Casino fails to resolve your complaint within 8 weeks, or if you are dissatisfied with the outcome, you can refer your case to IBAS at pagcor.ph. This is a free, UKGC-approved service and their decisions are binding on Red Casino.
Step 3: UK Gambling Commission
For regulatory concerns (not individual disputes), contact the UKGC at gamblingcommission.gov.uk.
Operator Details
Jupiter Gaming Limited — Registered Operator
Frequently Asked Questions
Is live chat available to players in the Philippines?
Yes. Red Casino's 24/7 live chat is available to all registered players globally, including those in the Philippines. Chat is conducted in English.
How long does email support take?
Most email queries receive a response within 24 hours. Complex issues involving account verification or payment disputes may take up to 48 hours.
Does Red Casino have a phone number?
Red Casino does not currently offer telephone support. Live chat is the fastest way to reach a support agent in real time.
What if I need to submit documents for KYC?
Documents can be uploaded directly via your account settings, or you can email them to [email protected]. Accepted formats include JPEG, PNG, and PDF. Maximum file size is typically 5MB per file.
Red Casino is operated by Jupiter Gaming Limited, 9 Bond Street, Jersey JE2 3NP. UK Gambling Commission Licence Ref 67098. 18+ only. Please gamble responsibly. Responsible Gaming | Privacy Policy | Terms & Conditions
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